Delivery Questions
Delivery questions
How much is delivery?
UK Mainland
The good news is, delivery is free for orders over £15. Free next day delivery is available for orders over £20.
If your order is under £15, a small delivery fee will be charged in line with our postage charges:
|
Weight range |
Cost |
|
Up to 150g |
£1.74 |
|
Over 150g |
£3.80 |
Highlands and Offshore UK
For items being delivered to the Highlands and Offshore regions of the UK, our courier charges additional rates:
|
Weight range |
Northern Ireland |
Isle of Man/Wight |
Scottish Islands |
Scottish Highlands |
Channel Islands |
|
0 - 30kg |
£5.50 |
£3.30 |
£2.00 |
£2.60 |
£7.10 |
Rest of World
We ship deliveries to the Rest of World in different weight groups. You’ll be charged depending on the weight of your order:
|
Delivery zone |
1kg |
1 - 5kg |
5 - 10kg |
10 - 15kg |
15 - 30kg |
Country |
|
Zone B |
£15.00 |
£29.00 |
£44.00 |
£60.00 |
£105.00 |
Hong Kong, Malaysia, New Zealand, Singapore, South Korea, Taiwan |
|
Zone C |
£15.00 |
£28.00 |
£46.00 |
£59.00 |
£97.00 |
India, Israel, Kuwait, Saudi Arabia, United Arab Emirates |
|
Zone D |
£19.00 |
£35.00 |
£53.00 |
£69.00 |
£119.00 |
Bermuda, Brazil, South Africa |
|
Zone E |
£19.00 |
£35.00 |
£52.00 |
£69.00 |
£120.00 |
Maldives |
|
Zone T, U & V |
£13.00 |
£24.00 |
£34.00 |
£43.00 |
£71.00 |
Bosnia, Iceland, Switzerland, Malta, Cyprus |
If you’d like us to ship to any other country, please contact us first and we’ll do our best to get your delivery to you.
Import and custom duties
Please note: Some countries have import taxes, which we unfortunately can’t be certain of, or pay for in advance. These countries are:
Bermuda, Brazil, Hong Kong, Iceland, India, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Taiwan, United Arab Emirates.
If you are ordering from any of these countries, you might be charged import duties that will be payable by you.
When will I receive my order?
Orders over £20
For UK Mainland, if you order before 8pm, the great news is you’ll receive your items the next day.
For Offshore UK (including Scottish Highlands), items ordered before 8pm will take 2 working days to be delivered.
International deliveries usually take between 3-5 working days.
All other items
All other items are ordered before 5pm Monday - Saturday are sent via 1st Class Royal Mail post, which means deliveries can take up to 2 working days.
Who will deliver my order?
For orders over £20, we use DPD.
Don’t worry about waiting in all day; you’ll receive an email with a one-hour time slot from DPD on the day your delivery is due. You’ll also have a range of options available within the email where you can change your delivery date, arrange a collection from your nearest DPD Pickup Shop or arrange delivery to your preferred neighbour or a safe place at your address.
Search for your nearest Pickup shop.
Important: When you collect from a Pickup shop, make sure you bring photo ID and proof of your address, a utility bill will be fine. You’ll also need your email (just on your phone will work). Make sure you collect your parcel within a week, otherwise it will get returned and a charge will be incurred.
I need help.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact hello@bomimonutrition.com within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Bomimo.
For any questions about how to return items, head to our Returns page.