Refund policy
Returns Policy
We like to keep things simple here at BOMIMO, so you can return any of our products within 30 days of delivery for a refund.
To be eligible for a refund, your items must be unused and in the same condition that you received it. You’ll also need the receipt or proof of purchase. Please note that only unopened pouches can be returned to us for a refund. We can't accept any opened pouches.
To start a return, you can contact us at hello@bomimonutrition.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at:
Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancelling orders
We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.
Refused deliveries
If you reject your order at the door, or don't collect your parcel from a pick up shop, we will refund you once the parcel has reached our fulfilment centre. Our carriers charge us £10 for getting the parcel back to us, so this amount will be deducted from your refund to cover this cost.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.